Privacy Policy

Information We Collect

We collect information you voluntarily provide (name, phone, email, inquiry details) and automatically-collected technical data via cookies and similar technologies.

How We Use Information

We use the information to respond to your inquiry, connect you with the appropriate service, and improve our site. We do not sell your personal information.

Cookies & Analytics

We use cookies and analytics tools (e.g. Google Analytics, Google Tag Manager) to understand how visitors use our site.

Text Messaging (SMS)

Donovan Platform alerts. Donovan Digital Solutions LLC sends operational account notifications for Donovan Platform from one Donovan Platform number: (1) call and lead alerts to a business’s opted-in owner or staff after an inbound call or voice-agent lead (answered or missed, source, caller details and a secure CRM link); (2) a one-time caller-ID contact card when alerts are set up; (3) one-time password-recovery and login security codes for Donovan Platform administrators. The program sends no marketing, promotional, recruiting or consumer messages.

Who receives messages and how they opt in. Opted-in business users of Donovan Platform only: owners, administrators and staff of the businesses that use Donovan Platform, and Donovan Platform administrators. Consumers, callers, leads, applicants and customers of those businesses never receive these messages. A business that uses Donovan Platform asks Donovan Digital Solutions, through its authorized administrator during managed onboarding or support, to enable SMS alerts for a named owner or staff mobile number. Donovan Platform administrators provide their own recovery number for security codes. There is no public sign-up form. Donovan sends the recipient the SMS program disclosure. The recipient agrees to receive Donovan Platform alerts, and Donovan support records the opt-in (date, source and disclosure version) in Donovan Platform before any message is sent. The platform does not text a number that has no opt-in record. The recipient can revoke consent at any time by replying STOP, or by asking the business administrator or Donovan support to remove the number. Reply START to resubscribe and HELP for help.

Information we use. For this program we use the recipient’s mobile number, the opt-in record (date, source and disclosure version), the account the messages relate to, and message delivery and opt-out events, only to send the messages the recipient asked for and to honor STOP and HELP.

No sharing of mobile information for marketing. Donovan Digital Solutions does not sell, rent or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share a mobile number only with the service providers that deliver the messages for us (such as our telecommunications provider), or when the law requires it.

Frequency, cost and opting out. Message frequency varies with call and account activity: one alert per answered or missed call, one contact card at setup, and one code per security request. Message and data rates may apply. Reply STOP at any time to opt out, START to resubscribe, or HELP for help. Carriers are not liable for delayed or undelivered messages.

Program details: SMS opt-in and program disclosure, SMS privacy notice and SMS terms.

Your Choices

You may request access to, correction of, or deletion of your personal information, and may opt out of marketing communications, by contacting us below.

Data Security

We use commercially reasonable safeguards to protect the information you provide.

Changes to This Policy

We may update this Privacy Policy from time to time; the updated version will be posted here with a revised date.

Contact

Donovan Digital Solutions
970 Killian Road Suite C, Akron, Ohio 44312
330-814-5683
Donovan@donovandigitalsolutions.com